Educational Technology Center
Connect Support
Before your first session...
Step 1: You should test your computer’s ability to run Connect before your first session begins by clicking the following link: https://admin.acrobat.com/common/help/en/support/meeting_test.htm. If the diagnostic test finds that important software is missing from your computer, you will be automatically provided with a link to download the required software.
Step 2: Before your first online session, please click the following link to view a demonstration of the features in Adobe Connect®. Please note that this is an interactive tutorial and you will be required to interact with the screen: http://connect.its.txstate.edu/demo
Step 3: It is recommended that you purchase the following USB microphone headset for use in your Connect sessions:
While a microphone is not required, having one will make it easier for you to communicate with your instructor and classmates during the sessions. If your computer already has a microphone built in, you may use it instead of using a headset but you should listen to the session using earphones instead of using your computer's speakers. Failing to do so will create a distracting echo effect when you try to speak during the session.
You may also want to purchase the following webcam for use in Connect sessions:
A webcam is not required, but will allow your classmates to see you during your sessions. If your computer already has a webcam built in, you may use it in your Connect sessions.
Note: Some instructors require students to use a microphone and/or webcam during Connect sessions.
Logging Into Connect as a Student
When it is time for your session to begin, click the meeting room link that was provided by your instructor. You will be taken to the sign-in screen where you will click Enter with your login and password. You will then enter your Texas State NetID and password, and finally click Enter room.
You should log into Connect 15 to 20 minutes before our first scheduled session begins. This will allow you time to configure your audio settings and select your internet connection speed for an optimal experience.
In many cases, you will see a reminder slide in your Connect meeting room explaining how to test your audio settings and select your internet connection speed. If not, follow these directions:
- To select your internet connection speed, click Meeting: Manage My Settings: My connection speedand select the speed at which you connect to the internet.
- To configure your audio settings, click Meeting: Manage My Settings: Audio setup wizard and carefully follow the instructions on each page.
Using Adobe Connect on the Texas State Wireless Network
If you plan to access Adobe Connect on campus and would like to connect through the University’s wireless network, you must be connected to the Texas State WPA wireless network.
Choose your operating system from the list below to see instructions for connecting to the Texas State WPA:
Using Adobe Connect on your iPhone, iPad, or iPod Touch
If you would like to attend Adobe Connect meetings using your iPhone or iPod Touch, you must first download and install the free Adobe Acrobat Connect Pro Mobile app from the iTunes app store. Once you've done so, simply follow the onscreen instructions to enter a Connect meeting room.
Please note: If attending a Connect session using the mobile app, you will be able to hear and see the other participants, but you must use the chat function to communicate with others. You cannot broadcast your voice using the mobile app. In addition, the mobile app cannot display whiteboard content, so ask your instructor if he/she will be using the whiteboard in your session before deciding to attend using the mobile app.
How to Play Back a Recorded Session
After each of your sessions has ended, your instructor may provide you with a URL that will allow you to access a full recording of the session.
Video Tutorials
Faculty
- Change your Connect password
- Grant microphone and camera rights
- Share a presentation
- Share an application
- Record a Connect session
- Retrieve your recordings
Students
How to Get Help with Connect
If you need help accessing your Connect session or have any questions about Adobe Connect, contact Connect Support at 512.245.5566 (M-F 8am-5pm) or send an email to connect@txstate.edu
Need Help Starting a Chat Session?
To start a chat session with one of our representatives you will have to follow the directions below:
Windows Users:
1. Fill in the appropriate "Issue, Name, Net ID, and problem description."
2. Click on the "Submit" button directly below the problem description box.
3. When prompted, click the "Run" button.
4. You may be prompted a second time, click "Run" again.
5. Follow the on-screen directions.
Macintosh Users:
1. Fill in the appropriate "Issue, Name, Net ID, and problem description."
2. Click on the "Submit" button directly below the problem description box.
3. On your desktop, double click the new file with the .dmg extension.
4. A new box will appear. Double click the file in this box.
5. Follow the on-screen directions.
Internet Explorer 64-bit Users
Internet Explorer 64-bit does not support Adobe Flash Player and therefore cannot be used with Adobe Connect. Internet Explorer 32-bit will need to be used, which can be found by default under All Programs in the Start menu.
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